Privacy Policy

Village Group Medical P.C. (Village TMS) Effective Date: May 29, 2025 Last Updated: May 29, 2025 


1. Introduction

Village Group Medical P.C., doing business as Village TMS (“we,” “our,” or “us”), is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact our office, or use our services.

Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website and services.


2. Information We Collect

We may collect the following types of personal information:

Personal Identifiers

  • Full name
  • Date of birth
  • Email address
  • Phone number, including mobile phone number
  • Mailing address

Health and Medical Information

  • Medical history and treatment information provided during consultations or intake
  • Information related to TMS therapy, ketamine therapy, or other services you seek from us
  • Insurance information

Website and Technical Data

  • IP address
  • Browser type and version
  • Pages visited and time spent on our website
  • Referring URLs
  • Device information

We collect this information when you fill out a contact or appointment request form, call or email our office, schedule or attend an appointment, provide information during treatment, or browse our website.


3. How We Use Your Information

We use your personal information for the following purposes:

  • To schedule and manage appointments
  • To provide medical and therapeutic services
  • To communicate with you regarding your care, including follow-up and reminders
  • To respond to your inquiries
  • To process insurance billing and payments
  • To comply with applicable laws, regulations, and healthcare requirements, including HIPAA
  • To improve our website and services
  • To send appointment reminders and healthcare-related communications via phone, email, or SMS, where you have consented

We do not use your personal information for unsolicited marketing or advertising purposes.


4. SMS Privacy Notice

Village Group Medical P.C. may collect your mobile phone number when you contact us, request information, schedule an appointment, or agree to receive text messages from our office.

We use SMS messages only for healthcare-related communication, including appointment reminders, scheduling, follow-up communication, and responses to patient inquiries.

Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Message and data rates may apply. Message frequency may vary. You may reply STOP to unsubscribe at any time or HELP for assistance.


5. SMS Consent and Opt-In

By providing your mobile phone number and checking the consent box on our contact or appointment request forms, you agree to receive SMS messages from Village Group Medical P.C. related to appointment scheduling, reminders, and patient communication.

Consent language used on our forms:

By checking this box, I agree to receive SMS messages from Village Group Medical P.C. related to appointment scheduling, reminders, and patient communication. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out or contact us via email: [email protected]

Your consent to receive SMS messages is entirely voluntary. Opting out will not affect your ability to receive care from our practice.

To opt out at any time, reply STOP to any SMS message you receive from us. To request assistance, reply HELP.


6. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Healthcare Providers and Staff We may share your information with physicians, nurses, therapists, and other clinical staff involved in your care.

Business Associates We may share information with third-party service providers (business associates) who assist in operating our practice, such as billing companies, electronic health record platforms, and scheduling software. These parties are contractually required to protect your information in accordance with HIPAA and applicable law.

Legal Requirements We may disclose your information when required by law, court order, or government regulation, or to protect the rights, property, or safety of our patients, staff, or the public.

With Your Consent We may share your information for any other purpose with your explicit written consent.

We do not share mobile opt-in data, SMS consent, or phone numbers with third parties or affiliates for marketing or promotional purposes.


7. HIPAA Compliance

As a healthcare provider, Village Group Medical P.C. is subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with our HIPAA Notice of Privacy Practices, which is available upon request and provided to you at the time of your first appointment.

For questions about how we handle your protected health information under HIPAA, please contact our Privacy Officer directly.


8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.


9. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website.

We do not sell data collected through cookies to third parties.


10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.


11. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18 without verifiable parental or guardian consent. If you believe we have inadvertently collected information from a minor, please contact us immediately.


12. Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal and medical record retention requirements
  • Opt out of SMS communications at any time by replying STOP
  • Request a copy of our HIPAA Notice of Privacy Practices

To exercise any of these rights, please contact us using the details below.


13. Retention of Information

We retain your personal information for as long as necessary to provide our services, comply with legal obligations (including medical record retention laws), resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable New York State and federal law.


14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.


15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Village Group Medical P.C. (Village TMS) Website: https://village-tms.com Privacy Policy: https://village-tms.com/privacy-policy


By using our website or submitting your information through our forms, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.